Work orders
Sample dataMaple Court / Unit 1A
Heater not working
- Vendor
- Valley Air HVAC
- Visit confirmed
- Final cost
- $185.00
Owner update ready
The repair, vendor and final cost in one clear summary.
For residential property managers
Your software keeps the records. Lintel handles the back-and-forth.
Lintel coordinates property maintenance: it reads your tenants' texts, emails and calls, books the right vendor, chases anyone who goes quiet, and writes the owner's update. When a tenant gives notice, it starts the turnover. You only step in when it needs you.
- Price
- $2 / unit / month
- Pilot
- 30 days free
- Terms
- Month-to-month
Works next to
01See it work
Watch it handle the back-and-forth.
The real app with sample data: a tenant's text becomes a booked, finished job and an owner update, then a turnover starts at the notice.
See Lintel at work
One repair.Every step handled.
Follow Alicia's heater repair from her first message to the vendor's visit and the owner's update.
Narrated walkthrough · No sign-up needed
- Message
- Job
- Visit
- Owner
Completed
02What we found
We listened before we built.
Before writing a line of Lintel, we read what property managers actually say about their days: job postings, time surveys, day-in-the-life accounts, software reviews and hundreds of public complaints.
What we read
- 1,733property management job postings
- 159time surveys and day-in-the-life accounts
- 445software reviews
- 787complaints from US property managers and landlords
Chart 1
Where the frustration goes
Share of pains in time surveys and day-in-the-life accounts, in percent.
47%of the pains sit in the daily loop
| Pain | Share of pains |
|---|---|
| The daily loop, all five parts together | 47% |
| Daily loop: owner updates | 14.0% |
| Daily loop: inbound messages | 11.7% |
| Daily loop: vendor coordination | 11.7% |
| Daily loop: repair intake | 9.6% |
| Daily loop: tenant relations | 0.4% |
| Accounting | 16.3% |
| Software and admin | 12.7% |
| Turnovers | 4.6% |
| Rent collection | 4.2% |
| Leasing | 1.6% |
Chart 2
Repairs are the daily grind
Per unit per year, then one week at 100 units. Industry estimates.
Turnovers matter, but they are rare. Repairs are the work that never stops, and each one is a chain of messages.
| Measure | Repair requests | Turnovers |
|---|---|---|
| Per unit per year | about 3.8 | about 0.45 |
| Per week at 100 units | 7 to 20 | under 1 |
What managers pay today to keep up
The going rate for coordination work, three ways.
- Maintenance or turnover coordinator$60,000a year, median
- Offshore assistant$6an hour, median
- Coordination software$1.60per unit per month, median
Based on 2,086 coordinator job postings in 40 US cities, 208 offshore assistant listings and agencies, and 46 published software prices.
Three plain findings
- 47%of pains and of time
The daily loop of messages, repairs, vendors and owner updates is about half of the time and the frustration.
- 14%of pains
Owner updates are a bigger pain than expected.
- 60%of software-review complaints were about the software itself
Managers are tired of software that adds steps.
Method. We collected and analyzed 1,733 property management job postings, 159 time surveys and day-in-the-life accounts, 445 software reviews and 787 public complaints from US managers and landlords between September and October 2026. Each item was coded into one of 15 areas of the job, blind to what we were building, then audited for bias. We also wrote to property managers directly, one by one, and followed up with everyone who replied. The shares above come from the 159 first-hand accounts.
See how Lintel handles the loop03How it works
Four stops. Nothing left hanging.
Every request moves through the same loop. Lintel carries it from one stop to the next and only asks you when a decision needs you.
Message
Lintel reads every tenant text, email and call, sorts it and asks for anything missing, like a photo.
Job & vendor
It opens the job, sends it to the vendor who fits best and tells the tenant who was asked and when.
Visit
Once the vendor confirms, it tells the tenant the time, chases anyone who goes quiet and logs the cost when the work is done.
Owner
It drafts the owner's update with the job, the vendor and the cost, ready for you to send in one click.
Then the next message comes in and the loop starts again. You only step in when it needs you.
Turnovers start at the notice
When a tenant gives notice, Lintel starts the turnover right away. Cleaning, painting and repairs are asked for ahead of move-out, so the unit is ready sooner.
Set up in minutes
Drop in a rent roll, a vendor list, even messy notes. Lintel sorts it; you check it before anything is saved.
Bring your rent roll from Buildium, AppFolio or Rent Manager.
04Pricing
One plan. Priced per unit.
Try it free for 30 days on your real units. After that, you pay for the units you manage.
LintelCoordinator
First 30 days free
$2per unit per month
$149 minimum
- Month-to-month, cancel anytime
- First 30 days free, on your real units
- Works next to the software you already use
Start a free 30-day pilot
Example: 120 units = $240 a month.
What's included
- Every tenant message, readTexts, emails and calls sorted into the right request, with what's missing flagged.
- Work orders that fill themselvesEach request becomes a job, pre-filled from the message.
- The right vendor, bookedVendors ranked for the job, asked, and chased if they go quiet.
- Tenants kept in the loopTold who was asked and when, then the confirmed time.
- Owner updates, written for youEach job with its vendor and cost, ready to send in one click.
- Turnovers started at the noticeCleaners, painters and repairs asked ahead, before move-out.
Set up in minutes. Bring your rent roll from Buildium, AppFolio or Rent Manager, a vendor list, even messy notes. You check it before anything is saved.
05Common questions
Before you try Lintel.
What does property maintenance coordination include?
It connects the tenant's request to a work order, a vendor, a confirmed visit and an owner update. Lintel keeps those steps together, including follow-ups when someone goes quiet and turnover work when a tenant gives notice.
Does Lintel replace my property management software?
Lintel works next to your existing system. You can bring rent roll exports from Buildium, AppFolio or Rent Manager, along with vendor lists and notes, and review the imported records before saving them. These are file imports; Lintel does not claim a direct integration or partnership with those providers.
Can I try the maintenance workflow before requesting a pilot?
Yes. Play the interactive tour on this page to follow a repair from tenant message to owner update, then explore a turnover. The tour uses fictional data in a separate session for each visitor and does not send real messages.
How much does the Lintel pilot cost?
The first 30 days are free. The listed plan is US$2 per unit per month, with a US$149 monthly minimum, on month-to-month terms. Request a pilot to discuss your portfolio with Ben.
06Free pilot
Start a free 30-day pilot.
See Lintel run your requests, vendors, owner updates and turnovers on your own units. No contract.
- Tell us about your portfolioName, email, company, a rough unit count and the software you use today.
- Ben emails you within one business dayTo set up your pilot and answer anything you want to ask first.
- 30 days free, on your real unitsNext to the software you already use. Month-to-month after that, cancel anytime.
Rather email? Write to us. We use your details only to set up your pilot and reply. Privacy
Stop living in your inbox.
Let Lintel run the daily loop of messages, repairs, vendors and owner updates. Your first 30 days are free, on your real units.